Client Capitalizes on Asset Capture

How can an asset capture be provided for almost 200 locations in 2 weeks?
Summary
With national ADA regulation changes set to become effective in March 2011, a retailer needed a comprehensive asset capture of individual stores. The retailer needed the consulting information delivered for over 170 stores in a 2 weeks time frame.
Scope of the Work

1. Schedule 174 locations where asset capture will be conducted.
2. Provide detailed survey of individual locations, including specified areas and finishes.
3. Review location according to checklist.
4. Supplement documentation with 60 specific photos.

Challenges
The constraints of the project included:

1. Large amount of photos needed bogged down email and internet capacity.
2. Coordination of multiple locations in compressed time span.

Solutions
Our solution to this project included:

1. Incorporate cloud-based project management sheet accessible to client for photo viewing and real-time updates.
2. Cloud-based calendar was implemented for the coordination of multiple teams at multiple locations.

The retailer was provided with a robust account of the condition of each location in order for concerns to be addressed.   The capture became verified information to assist in smarter budgeting and repair scheduling decisions.

Green Thumbs Gets Thumbs Up

How can preventative maintenance structure apply to brand details?
Summary
A national retailer has synthetic greenery and plants strategically placed throughout each store.  The placement and use of plants plays a significant role in their overall branding, and even the way fronds hang must be staged according to specific directions.  The cleaning company being used had difficulty understanding the importance of such attention to detail as an extension of brand protection.  The retailer needed this maintenance item to be given the same high priority as any other trade.
Scope of the Work

1. Incorporate plant care and repair into the existing structured preventative maintenance program.
2. Create audit sheet and map for all plants, including detailed arrangement specifications and location placement.
3. Have technicians systematically label plants according to store floor plan during inspection and cleaning.
4. Use unique repair kits to replace individually damaged pieces/ fronds.
5. Provide before and after pictures to client corporate headquarters.

 Challenges
The constraints of the project included:

1. Create system where plants could be cost effectively repaired rather than completely replaced.
2. Ensure plant care is given same attention to detail and priority as other preventative maintenance trades.

Solutions
Our solution to this project included:

1. Project management provides detailed explanations to team regarding specific care and cleaning procedures.
2. Teams are educated on how plants play significant role in overall brand identity and care is part of brand protection.
3. Documentation created to support process and convey verified project update to client.

Turning the care and repair of the plants over to Resicom became more cost effective.  Rather than contracting a separate company to handle the plants, and one company to handle preventative maintenance, Resicom assumed both responsibilities.  We already had a solid dedication to ensure the retailer’s brand protection; the plant care was easily incorporated into an already efficient system.  Our ability to repair the plants rather than replace had added cost savings for the client.

RFMA 2011 Winding Down

Today marks the final day of the 2011 RFMA Conference – Building Success

RFMA, Restaurant Facility Management Association, is a professional organization that brings together both restaurant facility professional and service providers and vendors to exchange ideas and  knowledge, network and learn about industry trends.  Educational session tracks feature creative approaches and tools for building both businesses and individual careers.

Because the conference spanned SuperBowl weekend, motivational keynote speaker Rocky Bleier, formerly of the Pittsburgh Steelers,  will open the conference with personal insights on personal success.  Additional seminars, round-table forums and social events provide additional opportunities for professional dialogues.  Tuesday evening’s Closing Night Party marks the official conference wrap.